The Opportunity
Hyatt Hotels Corporation seeks an enthusiastic Associate Manager, Localization, to join our Global Creative and Content team. In this role, you will collaborate closely with cross-functional partners such as brand, marketing, loyalty, digital and others, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.
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The Role
The role of Associate Manager, Localization, within the Hyatt Localization team supports the execution of Hyatt’s enterprise-wide localization strategy to ensure consistent, high-quality multilingual content across all regions. This individual partners closely with cross-functional stakeholders—including brand, marketing, loyalty, digital, consumer insights and regional teams—to triage and manage translation requests, identify localization opportunities, streamline workflows and maintain alignment with Hyatt’s brand standards. They apply linguistic and cultural expertise to help deliver content that resonates globally and enhances the guest experience at every touchpoint.
Own the end-to-end project lifecycle for various localization projects, collaborating cross-functionally with external vendors, in-country reviewers, and other internal and external teams.
Communicate regularly with cross-functional Hyatt stakeholders and translation vendors, including weekly touchpoints to ensure project milestones are met.
Support the Senior Manager and Manager in implementing Hyatt’s localization vendor strategy and management, including assisting with the selection and onboarding of new vendors and in-country reviewers, defining quality metrics and managing overall vendor performance.
Act as a key stakeholder on Commercial Services projects where localization consultation is required, including requirements gathering sessions, and functional and technical design review.
Serve as a localization subject matter expert, advising internal teams, regional offices, hotel properties and agencies on best practices for multilingual content management.
Continually identify opportunities to streamline localization processes and improve multilingual content quality and consistency across consumer touchpoints.
Implement ongoing improvements to localization workflows, establish SOPs and support evangelization of localization best practices.
Demonstrate a solutions-focused mindset, responding to stakeholder needs and addressing project escalations in a timely manner.
