Job title: UFS CX Digital Transformation Project Manager
Location: Remote - Hoboken, NJ
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Unilever Food Solutions is an independent Global Business Unit, which is the 5th largest Business Unit in Unilever. UFS is ~20% of Nutrition Business Group and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine.
UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel.
UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow – both our business and our people. UFS also proudly commits to high employee engagement every year with Univoice scores ahead of Unilever across all dimensions.
It is the place where you can be a risk taker, test and iterate, and be a trendsetter. You can think and work like an owner of your own business and be ahead of the curve. With the purpose of “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7” you will become a part of a “People-to-People organization.”
At UFS, we are committed to fostering a culture of trust and unity with our empowered One Team One Goal approach, with a passion for winning and nurturing a culture of psychological safety where people can shape their career adventures. We aim to achieve resilient performance and sustainable success, winning together as one resilient, dynamic team.
Pay: The pay range for this position is $99,760 to $149,640. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
We are seeking a CX Digital Transformation Project Manager who operates as a hybrid of Project/Program Manager (50%) and Business Analyst (50%). You will drive business clarity, cross-functional alignment, and end-to-end delivery of new systems + processes that improve growth outcomes and customer/operator experience. (e.g., CDP and connected MarTech stack)
Ways of working: You will not be expected to build solutions alone. This role operates in a cross-functional delivery model with dedicated Technology and Data partners, supported by global/local platform/system owners and external delivery partners where needed. This is not a software engineering role—most of the time you will not be writing code. Your impact comes from translating business needs into executable plans and ensuring solutions are delivered and adopted.
Transformation Roadmap & Portfolio Management
Own the integrated North America delivery roadmap across the four priorities: Precision Marketing (MarTech/CDP), Lead & ABM Management, Website/ APP Relaunch, and Sales Enablement.
Collaborate with key stakeholders from Marketing, CD, CD Ops, Tech and Data functions, define scope, milestones, dependencies, resourcing needs, and success metrics; drive prioritization with stakeholders to maximize business impact and speed-to-value. Manage the integrated delivery roadmap across the priorities:
Project / Program Management ( 50%)
Lead delivery planning and governance: workplans, RAID, dependency tracking, release planning, UAT readiness, go-live and stabilization.
Establish and run operating rhythm: weekly WIPs, cross-functional working sessions, milestone reviews, and executive updates—ensuring decisions, ownership, and actions are captured and closed.
Manage external partners/SIs when applicable: align on SOW, quality standards, timelines, and value realization.
Business Analyst / Business Expert ( 50%)
Lead requirements definition and process design: facilitate workshops and translate business needs into BRDs/user stories, process maps, data requirements, and acceptance criteria.
Cross-Functional & Global-to-Local Orchestration
Act as the connector between local business teams (CD, CD Ops, Marketing, CX) and Data/Tech and global platform owners, enabling localization while maintaining alignment with global standards.
Data, Measurement and Improvement
Partner with Data/Tech teams to ensure end-to-end readiness across data and systems: dependencies, instrumentation/tracking, QA/UAT coordination, release readiness, and reporting requirements.
Drive adoption through playbooks, training, communications, and feedback loops in partnership with CD Ops/Marketing and other stakeholders.
Qualification & Experience Requirements
Bachelor’s degree in Business, Information Systems, Engineering, Marketing, Analytics, or related fields (Master’s a plus).
Experience working with Sales, Sales Ops, Marketing, Data/Analytics, and Technology teams to implement new tools and workflows with measurable adoption.
Strong project/program management discipline (scope, milestones, dependencies, RAID, release planning, executive communication).
Strong BA toolkit: requirements, user stories, process mapping, acceptance criteria, and workshop facilitation.
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
