Provides high quality services and support that result in excellent customer satisfaction.
Key Responsibilities
- Good skills in Adobe InDesign, Adobe Illustrator, Photoshop, MS-Word and OCR.
- Attention to detail - to understand requests and make the appropriate questions in case of doubt to the corresponding audience.
- Communication skills - to properly explain the doubt and needs
- Analytical skills - to check the level of complexity of a task, the number of resources needed, request the missing information from client and deliver clear information about items/tasks that are not clear enough.
- Someone who asks questions - someone who is not afraid of asking questions. All questions are valid - there’s no silly question-, to us in case we are still in the office or to PMO if already after CET working hours.
- Pro-active - to offer help, solutions where possible. Warn Project Manager of any concerns before it happens
- Initiative Taker - to propose/test different approaches for a specific task if he/she consider there are better ways of doing something. Also, share ideas for automations…
- Technical skills in InDesign and Illustrator - this is key to understanding most of the requirements
- Experience in formatting work in different languages will be preferable.
Skills & Experience
- Strong organizational skills in a fast-paced, deadline-driven environment.
- Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
- Packaging design experience
- Fluent communication skills of written and verbal English.
- Good working knowledge of Spanish will be a plus
- Ability to report work orally and in writing as required.
- Ability to understand, apply and use personal computers and software applications (e.g. Adobe Illustrator, Adobe InDesign, Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, CRM/AURORA/other production software, CAT Tools, Office 365/Skype).
- A team player who can collaborate effectively with a diverse group of individuals.
- Ability to establish and maintain cooperative working relationships.
- Ability to maintain confidentiality of information regarding company financial and other information.
- Ability to resolve customer service and production issues in a professional and efficient manner.
- Quality focus and detail oriented.
