We are looking for Jr. Support Engineer who is responsible for providing 24x7x365 monitoring support to the client infrastructure across the globe.
About RWS Technology Services - India
RWS Technology Services provide end-to-end business technology solutions. Our team of experts provides a wide portfolio of services around digital technologies and technology operations to help organizations stay ahead of the curve, lower their total cost of ownership, and improve efficiencies.
How we help - RWS Technology Services offer state-of-the-art technology solutions across the product lifecycle management process - all the way from consulting, concept, design, development to maintenance and optimization. We specialize in helping companies excel in the global, fast-paced technology landscape by supporting them in every aspect of customer interaction: Globalization, Digitization, Customer Experiences Management, Business Processes Automation, and Technology Infrastructure Modernization.
Why choose RWS? - Innovative: RWS understands the needs of our customers to use the best talent, latest technologies, and solutions to help create connected customer experiences. We help our clients differentiate themselves by making their product engineering capabilities more data driven, powered by AI, and supported by cloud services and intelligent edge devices.
Tailored: RWS Technology Services has been delivering technology services and solutions to start-ups, mid-sized and Fortune 500 corporations for over 20 years now. Our technology experience across all key industries ensures tailored applications development to meet the unique business needs of our clients.
Our group is led by dedicated on-shore and off-shore project management teams of highly experienced professionals specializing in both agile and waterfall methodologies. We understand complex technology deployments and have a proven record to manage business critical, time-sensitive, and highly secure deployments that scale with your business growth.
Key Responsibilities
- 24x7x365 on L1 support (in rotational shift) to monitor the infrastructure.
- Fast and effective response to the alerts and notifications from a range of systems.
- Proactively ensuring the highest levels of systems and infrastructure availability.
- Identify, investigate, resolve, and escalate technical problems in accordance with established guidelines and documentation.
- Monitor and track raised issues to ensure timely resolution.
- Work as a team to meet service level agreements (SLAs).
- Collaborate with various stakeholders to resolve reported issues.
Skills & Experience
- Minimum 0-1 year of experience in a similar role.
- Should be having an understanding on cloud technologies (AWS preferred).
- Good understanding of ticketing tools.
- Knowledge of monitoring tools is a plus advantage.
- Proficiency in documentation.
- Ability to work well on its own or with a team into 24x7x365 environment.
- Good command over English language is a must.
- Excellent written and verbal communication skills.
- Good organizational skills.
- Should have decision making capability.
