Job Description

The Director of Language Excellence (m/f/d) is a senior leadership role responsible for driving quality, innovation, and customer success for some of Lionbridge’s most impactful and high‑value customers. The position combines strategic ownership, operational excellence, and deep partnership—particularly with key customers across the German market.

In this role, you will play a central part in shaping the future of language quality, AI‑enabled solutions, and linguistic excellence. You will collaborate closely with internal teams and customer stakeholders to advance their AI, data, and localization transformation, ensuring exceptional delivery outcomes and long‑term strategic growth.

What You Will Do

Strategic Customer Insight & Partnership

Provide strategic guidance and leadership for Language Excellence initiatives supporting high‑complexity, high‑visibility customers in the German market.
Build strong, trusted relationships with senior customer stakeholders, advising them on language quality, AI‑driven enhancements, and process optimization.
Work closely with the customer to help advance their AI journey and ensure seamless integration of new technologies and solutions.
Lead a specialized team of Language Excellence Managers supporting strategic and global accounts.
Represent Lionbridge as a senior subject‑matter expert in linguistic quality, AI‑powered language solutions, and operational excellence.
Ensure the deployment of the most effective language models, tools, and frameworks to meet customer expectations, quality standards, and financial goals.
Partner cross‑functionally with:
Product – to design and operationalize language solutions tailored to customer needs.
Sales – to strengthen customer understanding of complex solutions and support strategic engagements.
Operational Leaders & GPMs – to ensure scalability, automation, and alignment with customer commitments.
Language Production – to optimize resource allocation and elevate quality and efficiency.

Quality Leadership & Continuous Improvement

Own quality outcomes for your strategic customer portfolio and continuously drive improvements across workflows and processes.

Monitor KPIs to identify trends, risks, and opportunities for innovation or optimization.

Contribute to the ongoing evolution of Lionbridge’s language services by bringing field insights and customer needs into future solution design.

Collaborate with Community Management to enhance delivery approaches and build an engaged, high‑performing linguistic community.

Support the integration of new suppliers and adoption of emerging technologies, including advanced GenAI‑driven workflows.

To Be Successful You Will Have

Minimum 5+ years of experience in Language Management, Localization Quality, or related leadership roles.
Strong strategic and leadership capabilities, with the ability to influence at senior levels.
Customer‑centric mindset and experience working with large, complex technology‑driven organizations.
Fluency in German (spoken and written – required).
Proven experience working with German‑market customers.
Excellent English communication skills.
Experience managing cross‑functional or matrixed teams in global, distributed environments.
Ability to communicate clearly and confidently across presentations, reports, and customer engagements.
A collaborative approach and ability to succeed in a fast‑paced, multicultural environment.
A proactive, positive, problem‑solving mindset.

In Return You Can Expect

Contract of employment with employee benefits package according to your location, including day off on your birthday and day off for volunteering work.
Experience working for a trusted partner to thousands of companies around the world and a World Leader in Content, Localization and Globalization.
A Global Leader that is engaged with much of the Fortune 100, keeping the world connected through long-term partnerships.
To work with a passionate and diverse team of specialists from across the world in areas such as Content Creation, Language/Linguistics, Technology Development, AI/Machine Learning, Managed Services and Business Operations.

About Lionbridge

Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com.

We kindly inform that Lionbridge reserves the right to contact only selected candidates.

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Director of Language Excellence