LuggAgent Japan Country Manager Recruitment

Position: Japan Country Manager
Location: Tokyo, Japan
Reports to: Global CEO
Employment Type: Full-time

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About LuggAgent

LuggAgent is a leading global luggage delivery service provider, dedicated to enabling travelers to “Leave your luggage and embrace the world.” Our seamless luggage transport solutions cover over 200 cities, ensuring travelers enjoy maximum freedom and convenience. As we actively expand in Japan, we are seeking a Japan Country Manager with strong leadership, business development expertise, and operational management skills to drive growth and enhance our brand presence.

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Key Responsibilities

Market Expansion & Operations Management
• Develop and execute the overall strategy for Japan, achieving market penetration and revenue targets.
• Lead the localization of our services, ensuring smooth API integration and effective implementation of B2B and B2C solutions.
• Work closely with operational teams to optimize service quality and reliability for travelers.
• Establish and maintain a strong logistics and supply chain network, ensuring seamless luggage transportation with partners like Yamato Transport (Kuroneko), Sagawa Express, and airport logistics providers.
• Monitor and improve operational efficiency, ensuring high customer satisfaction.

Sales & Business Development
• Drive strategic partnerships with major airlines (e.g., ANA, JAL), hotel groups, and travel agencies to integrate LuggAgent’s services into their customer journeys.
• Develop joint marketing campaigns and co-branded promotions to increase awareness and adoption of luggage delivery services.
• Work with travel operators, OTAs (e.g., Rakuten Travel, JTB, HIS), and MICE event organizers to establish LuggAgent as a preferred partner for seamless travel experiences.
• Expand LuggAgent’s B2B and B2B2C presence through collaborations with retailers, duty-free stores, and credit card companies, offering travelers a convenient shopping and delivery experience.
• Leverage data analytics to optimize product offerings, pricing models, and sales strategies.

Supply Chain & Logistics Development
• Build and maintain relationships with logistics providers, last-mile delivery partners, and airport service operators to ensure seamless luggage handling.
• Develop scalable supply chain solutions to meet the increasing demand for luggage delivery services.
• Negotiate and manage service-level agreements (SLAs) with logistics and courier partners to maintain high operational efficiency.

Team Leadership & Organizational Growth
• Build and lead a local team, including business development, operations, and customer service personnel.
• Foster a high-performance culture, ensuring cross-functional collaboration and alignment with company objectives.
• Manage financial planning and budgeting to ensure sustainable business growth in Japan.

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Ideal Candidate Profile

Experience & Background
• 8+ years of experience in travel, hospitality, airline, or logistics industries, with a strong focus on business development and strategic partnerships.
• Prior leadership roles in airlines, hotel groups, travel agencies, OTA platforms, or logistics companies preferred.
• Proven experience in securing B2B partnerships and scaling a service-oriented business.
• Strong understanding of the Japanese travel ecosystem, logistics industry, and industry relationships.

Skills & Competencies
• Fluent in both Japanese and English (spoken and written); proficiency in Chinese is a plus.
• Exceptional sales and business development skills with a track record of building high-value partnerships.
• Deep understanding of the travel industry and how airlines, hotels, and agencies operate.
• Experience in logistics and supply chain management to ensure seamless service execution.
• Data-driven approach to optimize revenue opportunities and market positioning.
• Strong negotiation and relationship-building skills to drive long-term collaborations.

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Compensation & Benefits
• Competitive salary with performance-based bonuses.
• Equity incentives (subject to experience and performance).
• Flexible working arrangements and international career growth opportunities.
• Opportunity to collaborate with global industry leaders and redefine the travel experience.

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How to Apply

Please send your resume and a brief self-introduction (highlighting past travel industry partnerships, logistics experience, and key achievements) to [lance@luggagent.com] with the subject: “Application for Japan Country Manager - [Your Name]”.

Join us and help revolutionize the future of hassle-free travel!

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