The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Description Summary:
What you need to know about the role-
We are a team of seasoned localization professionals working to continually innovate how we best serve our international customers.
Meet our team-
The Localization PM Team is part of the Localization Team in the World Ready organization. We're on a mission to enable experiences that are relevant to our global customers and compliant with local regulations, supporting Paypal's presence and expansion in 200+ countries and 40+ languages. World Ready Localization is responsible for producing and managing localized customer and merchant-facing content for Web and Mobile Product UI, Help, Legal and Compliance, System Notifications and Web Product Marketing.
Job Description:
Your way to impact:
As a Localization Program Manager, you'll be responsible for the delivery of global content experiences that support Paypal's strategic initiatives. You will manage all localization aspects of feature launches for your assigned product lines, and work with cross-functional Teams and external Language Service Providers to deliver high-quality, compliant content to our customers.
Your day to day:
- Own the end-to-end Localization workstreams for product launches across all content types, partnering closely with our Product, Engineering, Regional, Marketing and World Ready teams to create project plans and content guidelines, ensuring timely delivery of global content, signed off by all stakeholders.
- Report on project milestones, production and quality KPIs internally and externally to our team
- Drive early stakeholder engagement to understand country-specific Product and Compliance requirements and ensure successful implementation in localized content
- Manage the Linguistic Quality of your products in all locales, through terminology and guideline management, linguistic QA/testing and third-party Language Service Provider briefing; liaise with Content Designers, content stakeholders and language experts on product terminology, adaptations and editorial style
- Conduct post-mortems and lead initiatives to constantly improve the localization ecosystem in partnership with our Localization Technology team, World Ready and Paypal's Product and Engineering teams
- Promote World Ready Localizability and Internationalization solutions with technical stakeholders and lead initiatives to innovate the tooling and processes for localized content production, including machine-learning technologies
- Drive integration between content management and localization systems to establish seamless content parsing, high-quality multilingual output and ensure file integrity in localization production.
What you need to bring:
- Experience managing localization projects and evangelizing Localization and Internationalization Best Practices, including use of AI,to cross-functional stakeholders and leadership
- Experience managing data-driven quality programs for localization and ability to discuss the nuances of translation in a technical context with a variety of stakeholders to ensure the best quality outcome for international customers
- Deep understanding of localization quality at scale; experience working with terminology databases, translation memories, translation management systems and CMS integrations
- Experience working with localization and product technical teams to devise architectures, processes and solutions for high-quality multilingual content production
- Experience working with third-party Language Service Providers, evaluating and managing the quality of their output
Additional Job Description:
Subsidiary:
PayPal
Travel Percent:
0
-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The U.S. national annual pay range for this role is
$84500 to $204600
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visithttps://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
