About The Role
The Junior Project Manager will be responsible for driving our New Modalities' experience and support in LATAM. They will analyze, create, recommend, and implement the operational initiatives across a variety of small new products in Latin America. They will also be responsible for driving strategic alignment across LATAM subregional initiatives and the respective CommOps teams.
What You'll Do
- Collaborate with cross-functional teams to assist in the execution of regional projects, triage with corresponding stakeholders and track their impact on operational goals.
- Perform quantitative and qualitative analysis to recommend improvements in customer support
- Create reports and presentations to communicate insights and updates to stakeholders.
- Monitor key performance metrics and identify opportunities for improvement.
- Assist in coordinating operational initiatives, streamlining processes to enhance efficiency
Basic Qualifications
- Strong organizational and time management skills.
- Advanced proficiency in data analysis and tools such as Excel/Google Sheets (e.g., pivot tables).
- Stakeholder management skills with experience influencing results across teams.
- Excellent communication skills, including the ability to present complex data visually.
- Fluent in Spanish or Portuguese and conversational English (C1 level).
- Commitment to continuous learning, feedback, and professional growth.
- A collaborative approach to working with remote teams and across time zones.
- A passion for delivering exceptional customer experiences.
- Self-starter with a problem-solving mindset and customer obsession.
Preferred Qualifications
- Prior experience in customer service, hospitality, or retail (in-person or contact center environments).
- Experience leading teams or mentoring others is a plus.
- Demonstrated ability to manage segmented customer support strategies and frameworks
- Experience in project management, continuous improvement, or operational processess
