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Globalization Operations Director

Tag • Full-time • Remote (Oregon, United States, US) • 1d ago

This role acts as the overall global lead and point of contact for the Globalization Team within a global client account. This person will serve as the strategic globalization production leader responsible for functional excellence, quality control, brand champion, and client partnerships for the globalization team. They will also be working closely with the Head of Globalization, our Client and Growth teams and our Operations team. As part of the leadership team within the globalization offering, this role will be pivotal in driving best practices, leading change management strategies and being able to communicate the vision throughout the business. This role is key to ensuring global consistency and excellence across all regions and projects for the client and collaborating with the wider Tag Team. The ideal candidate will lead with an innovative mindset, driving both quality and efficiency while fostering strong client and internal relationships.

JOB DUTIES

Responsible for overseeing the Globalization work for all of client campaigns, ensuring that client needs are being met and exceeded
Responsible for profitability and managing Globalization’s P&L within the client structure
Produce and present financial reports to clients on spending
Proactively and independently conduct client presentations and attend client meetings
Support the Globalization team LPM in handling serious issue escalation and resolution.
Provide strategic leadership for globalization efforts within an executive global counsel.
Ensure quality control and operational excellence across all Globalization Services for the client.
Regularly review Globalization operating procedures and lead continuous improvement charge to improve profitability within the client account.
Work with the Head of Globalization to identify new strategic workflows, technology, and implementation of AI for the Globalization Team and the client account.
Develop a strategic plan to ensure data driven processes are implemented and visible for the Globalization Team.
Assist in setting up new stakeholders, regions, accounts within the client org, identifying the appropriate workflows, resources, and specific unique service offerings
Create a communication plan across the client and the Globalization Team to share learnings, best practices, and standards.
Promote Globalization Services online and offline
Meet growth targets

JOB QUALIFICATIONS

Bachelor’s degree in related field. A combination of education and work experience can be substituted
Minimum 8+ years’ experience in globalization, advertising, or a related field
6+ years people management experience
Proven track record of leading global teams and managing complex global accounts
Strong strategic and operational leadership skills with a focus on client satisfaction and process optimization
Excellent communication and presentation skills with the ability to build strong relationships with global clients and internal stakeholders
Bilingual
Excellent customer service skills
Excellent written & verbal skills
Excellent presentation skills
Excellent understanding of localization technology and how it relates to our technology
Highly organized with excellent attention to details
Able to motivate, develop and lead a team
Ability to drive new business & to develop and strengthen business relationships with global senior stakeholders
Ability to have long-term vision and develop a new business unit from the ground up