Employment Type: Full time
Shift: Day Shift
Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!
Location Requirement
This role requires travel between all three Loyola Medicine ministries: Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
What You’ll Do
The English/Spanish Interpreter provides accurate, professional medical interpretation services for patients, families, physicians, and members of the healthcare team in accordance with the National Council on Interpreting in Health Care (NCIHC) Standards of Practice.
This role supports effective communication during medical consultations, diagnostic testing, procedures, and the informed consent process. The interpreter also assists with explaining organizational policies, including visiting guidelines, parking information, and visitor services, ensuring patients and families clearly understand their care experience.
Key responsibilities include assessing patient comprehension, facilitating culturally sensitive communication, and serving as a cultural liaison when appropriate. The interpreter documents all interpretation encounters thoroughly, including the location, duration, and nature of the interaction, in compliance with departmental standards. Documentation also includes instances in which patients decline interpretation services.
In addition, this role maintains accurate productivity and workload records, responds to multiple interpretation requests with sound judgment and prioritization skills, and actively participates in department meetings and required in-service training. The interpreter consistently demonstrates professionalism and upholds the mission and values of Loyola Medicine.
Shift: 5:00am - 5:30pm Monday - Thursday
5:00am-9:00am Friday
8:30am - 12:30pm Saturday
We offer our Interpreters:
- Benefits from Day One
- Daily Pay
- Career Development
- Tuition Reimbursement
- On Site Fitness Center (Gottlieb Memorial Hospital& LUMC)
- Referral Rewards
What you’ll need for this job:
- Completion of high school education or equivalent required.
- Minimum of two years of professional interpreter experience in a medical setting.
REQUIRED SKILLS AND KNOWLEDGE:
- Ability to interpret effectively, accurately, and impartially, both receptive and expressive, using medical terminology as appropriate.
- Ability to speak, read, and write proficiently in both English and the target language. Must be able to achieve a rating of Advanced/High on the ACTFL testing scale, or equivalent.
- Ability to work within an interdisciplinary, team environment.
- Flexibility in response to changes in service provision demands.
- Knowledgeable about the issues of cultural competency and healthcare disparities. Adaptable and sensitive in cross-cultural situations.
- Excellent communication, organizational and customer service skills.
Pay Range: $20.02 - $31.03 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Trinity Health Benefits Summary
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
