About the Strategic Content Solutions (SCS)
The Strategic Content Solutions, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SCS works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients.
To manage all assigned projects in the most efficient manner possible in order to ensure client retention, satisfaction and ultimately repeat revenue growth. Through effective written and verbal communication ensure that project teams are clear to the scope, complexity, and expectations of clients for all projects and that the clients are kept fully informed as to the progress, position, and financial status of their projects.
To manage and motivate the extended project team ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely manner to the departmental managers and Program Manager.
Key Responsibilities
- Overseeing and executing a full cycle of localization projects from a range of customers from start to finish which typically includes, but not limited to:
- Creation of estimates and proposals for client approval based on a project scope and provided materials
- Project planning and implementing best methodology and processes including risk management and compliance
- Creation of project schedules using RWS tools and systems
- Close financial monitoring and control of projects through available tools and systems
- Effective verbal and written communications with clients, internal and external stakeholders and the wider team members regionally and globally where needed
- Adhering to RWS project process including Translation Management Systems, CAT tools, QA Tools, financial platforms, etc.
- Identification of project/process improvement opportunities and escalating to a manager
- Holding regular project meetings, documenting these and distributing minutes actions to the team
- Maintenance and updating of invoicing tables and ensuring timely and final invoicing
- Development and preparation of process documents where required
Skills & Experience
- 2-3 years of hands-on experience within the localization or translation industry
- CAT tools and QA tools knowledge (TRADOS or other translation management tools)
- Good written/verbal skills in English for internal and external communication
- Good Microsoft Office skills (Outlook, Excel, Words, PowerPoint and etc.)
- Proactive approach
- Team player, willing to be devoted into the team building
- Analytical and structured problem solving abilities
- Ability to keep calm in a pressured environment
- Strong organizational skills, with the ability to priorities
- Ability to carry out assigned tasks with a high degree of independence and ownership
- Ambitious, with a desire to learn and progress
