Life Sciences Program Manager

Vistatec • United States • 3w ago

Role

The role of Program Manager will involve all aspects of leading a strategic Project Management team for our Life Sciences customer base. The Program Manager will have a full understanding of each client’s overall business requirements, and proactively ensure that these are being fulfilled. The role requires innovative thinking and collaboration with internal technical, production, quality, language, and sales teams.

The Program Manager must demonstrate leadership and client facing skills, an ability to plan, and a detail-oriented project management focus. The successful candidate will have extensive experience providing business support, scoping client requirements, and implementing best practice for project delivery while ensuring client satisfaction for our life science business.

Main Duties & Responsibilities

Leading, motivating and developing teams of focused committed project managers.

Resource planning skills to ensure that the team is structured to meet both planned and unplanned peaks in demand for service

Ability to give hands on support to the team during peak periods

Client satisfaction ownership

Setting goals and performance management process for all team members

Working closely with the Director of Life Science and Sales to ensure the successful on boarding of new business opportunities

Ensuring that all projects being managed by the team are delivered on time and within budget in accordance with client requirements

Being the ultimate point of escalation for the client in addressing and resolving any issues that arise during any project

Identification of new client opportunities and input into proposals and pricing strategies

Reporting and managing the health of the program

Reporting on the stability and growth potential of the program

Driving continuous process improvement and establish standards of excellence within and across the operations team

Use of business intelligence, quality & productivity metrics for continuous improvement

Facilitating effective communication between all stakeholders

Continually working with Supply Chain Management in planning and monitoring the supply and quality of external resources to meet the client’s requirements