Join our dynamic, global organization at a pivotal time of transformation. We are seeking an experienced APAC Business Operations Manager to join our regional marketing team. This role is crucial in driving operational efficiency and effectiveness in alignment with our global marketing strategy.
Who we're looking for
As the APAC Business Operations Manager, you'll drive strategic initiatives, optimize regional marketing programs, and ensure operational excellence across APAC, without direct people management.
What you'll be doing
- Strategic Program Management: Develop and refine marketing processes and workflows, ensuring alignment with global strategies and regional needs.
- Operational Oversight: Oversee the execution of marketing programs, including budget management and performance tracking, ensuring timely and accurate delivery.
- Event Excellence: Manage the execution of Showcase events across APAC, ensuring adherence to quality standards, deadlines, and budget constraints.
- Data-Driven Insights: Analyze regional performance data, create reports, and provide insights to inform strategic decision-making and drive improvements.
- Cross-Functional Collaboration: Serve as a key liaison between HQ and the APAC regional marketing team, facilitating communication and collaboration.
- Process Optimization & Training Coordination: Identify process improvement opportunities, develop SOPs, and coordinate training initiatives to enhance operational efficiency.
What you bring to the role
- 8+ years of experience in marketing operations, business operations, or program management within a high-tech/SaaS environment.
- Strong background in marketing strategy and execution, with a focus on efficiency and scalability.
- Exceptional project management skills, capable of handling multiple projects across regions.
- Strong analytical abilities to leverage data for decision-making and process improvements.
- Excellent communication skills, with the ability to engage stakeholders at all levels.
- Experience designing and executing large-scale marketing programs and events.
- Ability to thrive in a fast-paced, remote environment with shifting priorities.
The Intelligent Heart Of Customer Experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
