To recruitment agency partners: Please note this role is not open to agency, hence we are not responsible for any CV introduction.
ABOUT US
Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.
JOB MISSION
The Retail Learning Manager will be responsible for creating and implementing training and other initiatives dedicated and focused on elevating the client experience across all stores and channels including but not limited to facilitation, content creation, measures of success, etc.
You will be the first retail learning member in Japan reporting directly into the country manager with a dotted line to the US.
THE ROLE
Analysis and Planning
- Analyze business-critical KPI’s such as SPT, Conversion, etc to develop Japan retail learning strategy and get alignment with global and local retail leaders.
- Develop and own learning calendar, learning budget and learning KPIs for Japan market
Design and Delivery
- Creation and localization of learning materials from improving existing content to developing new instructional design based on client experience evolution
- Own new hire on-boarding and new store opening training experience: ranging from content creation & program development, new hire communication templates, checklists, etc.
- Own skillset training programs incl. client service, mix & match, selling skills etc.
- Develop and implement training modules for evolving CRM/Technology tools
- Support product initiatives in partnership with retail network and buying team
- Explore and lead new training topics such as retail leadership workshops
Assessment and Evaluation
- Measure impact of L&D programs through assessment and surveys; analyze key findings and suggest ways to increase comprehension and training impact
- Determine ways to impart knowledge to our teams to best operationalize our values
Collaboration and Partnership
- Partners with the Talent team to create a learning vision for a scaling retail organization
- Strong functional partner within areas of cvm, communications, operations, loss prevention, safety, merchandising
THE IDEAL CANDIDATE
- 5+ years of experience as retail trainer
- Working experience in Fashion/Retail industry, luxury retail is preferred
- Advanced PC skills (proficient using Microsoft Windows, Word, Excel, Outlook, PowerPoint and the Internet)
- Japanese native level, good interpersonal and communication skills in English (written and verbal)
- Good creative, analytic, problem solving and organizational abilities
- Comfortable with multi-tasking/working on multiple projects at a time, can manage time with priorities and to-do tasks; problem solving mindset and self-starter
- Strong adaptability, flexibility and resourcefulness
- Ability to exercise independent judgment and make decision
WHAT WE OFFER YOU
- Comprehensive benefits package and company uniform
- Employee Discounts
- Diverse and inclusive working environment
- Career progression and development programs