Job Title: Localization Program Manager II
Duration: 06 Months
Location: Remote
Summary
Languages are key to our mission of bringing the world closer together. The Client family of products is currently available in 100+ languages and we are adding many more. Over 70% of people use our products in a language other than English, and ~90% are outside of North America. As a Localization Program Manager, you will partner with product and the rest of internationalization teams to empower Client products to feel local at a global scale.
Responsibilities
- Engage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to launch successful localized products
- Design and implement efficient and scalable end-to-end localization frameworks tailored to various products and diverse content types across Client
- Guide stakeholders across Client to ensure localization best practices are followed and drive efficient execution
- Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality
- Actively seek out opportunities to optimize the international user experience and influence adoptions of optimal solutions
- Partner across internationalization to ensure the right resources are in place and all deliveries are completed at the expected standards
Minimum Qualifications
- 3+ years of experience in localization program or project management
- BA/BS or equivalent work experience in localization/internationalization project or program management
- Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices
- Experience in identifying and driving forward work in ambiguous environment
- Experience analyzing and interpreting complex data sets to inform business decisions
- Skilled in building and optimizing complex workflows
- Track record of staying focused, prioritizing and creating structure across large, ambiguous programs and setting goals for long-term initiatives
Preferred Qualifications
- Knowledge of additional languages other than English
- Exposure to SQL, analytics tools, or a coding language
- Thorough understanding of translation technologies like translation memories, machine translation, and CAT tools
- Familiarity with internationalization standards such as Unicode and CLDR
- Experience working with localization vendors
- Knowledge of AI technologies and potential application in localization workflows
Top 3 must-have HARD skills
- 3+ years of experience in localization program or project management
- Familiarity with localization standards and best practices
- Experience communicating across and driving results among a variety of cross-functional stakeholders, working across time zones and international offices
Story Behind the Need – Business Group & Key Projects
One of the FTE Localization Program Managers is already on leave due to a delicate health situation. I am looking to cover for this role during said leave period.
Typical Day in the Role
- Review assigned project progress vs timelines to identify risks, blockers, areas to support, etc
- Review status of translation requests for assigned products
- Review status of localization testing requests for assigned products
- Communicate with main/FTE Localization Program Manager supporting related product spaces to coordinate priorities, areas of concern, next steps and/or plans
- Engage with cross-functional teams in meetings, text messages and other communication channels to ensure localization efforts are aligned with latest timelines and risks/updates are properly communicated back to product owners
- Create documents to bring clarity on opportunities, risks, gaps, project progress, share knowledge, etc
Resume Disqualifiers
- No, or lower than 3 years of, localization project or program manager experience
- No product localization experience
- No experience supporting complex and dynamic environments
- No experience working closely with product partners such as Product Management and Engineering
Job Type: Contract
Pay: $52.00 - $62.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: Remote
