PLEASE NOTE THAT THIS ROLE IS BASED IN CHICAGO (ON A HYBRID BASIS) OR IN SAN FRANCISCO (ON A REMOTE BASIS)
About Global Lingo
Global Lingo is a fast-growing, Top 100 language solutions provider, delivering high-impact multilingual services to leading L&D clients worldwide. From student workbook translations to e-learning modules and instructor-led training guides, we help clients reach broader audiences and create lasting impact by bridging cultural and language gaps.
We pride ourselves on being a caring, open, and inclusive company that values quality, agility, and service excellence. Our culture blends professionalism with a strong sense of community. We’re passionate about continuous personal and professional growth – for ourselves and our clients.
The Role
We are seeking an experienced and driven Senior Project Manager to join our eLearning localisation team. The role will be based on as hybrid basis in Chicago, or a fully remote basis in San Francisco. You will take ownership of key client accounts, primarily in Learning & Development, while also supporting projects across other sectors as required.
In this role, you will manage complex localisation projects from quote to delivery, ensuring operational efficiency, high-quality outcomes, and exceptional client service. You will mentor junior colleagues, contribute to process improvements, and act as a strategic partner to our clients.
Key Responsibilities
Project Management
Lead the end-to-end delivery of localisation projects across a wide range of learning and
training formats, including:
- Instructor-led training guides and participant manuals
- Student workbooks and reference materials
- Lesson plans and teaching aids
- E-learning modules (Articulate Storyline, Articulate Rise, Adapt)
- Online training platforms (text, subtitles, UI strings)
- Interactive multimedia (animations, simulations, quizzes)
- Corporate training courses
- Voice-over and subtitle translation for instructional videos
- Learning management system (LMS) content
- Assessments, quizzes, and certification tests
- Oversee and coordinate file preparation in collaboration with
engineering teams.
- Create and manage eLearning specific risk assessments, project scopes, timelines, and
budgets.
- Ensure alignment with client expectations and internal quality standards.
Client Relationship Management
- Act as the main point of contact for assigned accounts.
- Develop a deep understanding of client workflows, business needs, and market-specific nuances.
- Provide guidance on best practices, localisation strategies, and technical file handling,
specific to the Learning & Development space.
Technical & File Management
- Coordinate the file preparation and localisation of InDesign and other Adobe suite
documents.
- Prepare course exports and coordinate localisation of courses created in authoring
tools such as Articulate Rise, Articulate Storyline, Adapt.
- Troubleshoot and QA complex files using localisation engineering knowledge.
- Use CAT tools such as XTM Cloud and Phrase TMS, project management systems, and
QA platforms effectively.
Education & Experience Requirements
- 5+ years of experience in localisation project management, specifically within
eLearning.
- Proven ability to manage complex, multi-market, multi-language projects.
- Bachelor’s degree in Languages, Translation, Linguistics, or a related field (or equivalent
industry experience).
- Experience working in a hybrid or global, multi-time-zone environment is a plus.
Success Criteria
You will be evaluated based on:
- Delivering projects on time and within budget.
- Achieving KPIs related to client satisfaction, project quality, and operational
performance.
- Demonstrating problem-solving and process improvement skills in fast-paced
scenarios.
- Leading and independently managing complex client accounts.
What You Bring
- Exceptional project management skills with a proactive mindset.
- Strong problem-solving abilities and confidence working under pressure.
- Excellent prioritisation and decision-making skills.
- Outstanding written and verbal communication skills.
- High IT literacy and hands-on experience with CAT tools and project management
systems.
- Deep understanding of eLearning localisation workflows, terminology management,
and QA processes.
- A collaborative, adaptable approach and the ability to work effectively with international
teams.
NO AGENCIES PLEASE
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Work Location: Remote
