About us:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Wipro started its journey in Australia over 15 years ago and with over 2,000 employees, we are committed to increase localization. We serve over 55 customers in Australia across diverse industry segments, with at least a third listed in the top 100 ASX. These include:
- Top Australian retailers, Major Key departments in Federal and State government
- Top Universities, Telecom & Utilities companies
- Top banks & insurance firms
At Wipro, we respect and value differences. We believe in cultivating a company culture that reflects the diversity of our clients and the wider Australian community, which is why we are committed to working beyond the boundaries of region, race, sexual orientation, and gender diversity. For more information about us visit https://www.wipro.com/en-ANZ/
Role:
Key Responsibilities:
- Trigger incidents, consulting requests, maintain requests, alarms, and other general support tasks within the ServiceNow platform.
- Undertake basic resolution of issues by following standard troubleshooting methods and scripted support processes, with a willingness to upskill for more advanced tasks.
- Escalate unresolved tasks to the L2 backlog in a clear and comprehensive manner for senior engineers to review and action.
Skills:
- Strong understanding of standard troubleshooting methods
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment and collaborate with colleagues at all levels.
- Desire and willingness to learn and upskill for more advanced technical tasks
What can we offer you?
Enjoy a flexible working culture, half yearly progression reviews and FREE ongoing training to help you reach your full potential and more…
HOW TO APPLY?
Apply now if you fit the profile. Salary is open for discussion. Submit your interest by applying now.
With Regards
Sushant
Please note Visa cannot be sponsored for this position. All applicants must have valid work permit to be considered for this position.
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
