About us:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Wipro started its journey in Australia over 15 years ago and with over 2,000 employees, we are committed to increase localization. We serve over 55 customers in Australia across diverse industry segments, with at least a third listed in the top 100 ASX. These include:
- Top Australian retailers, Major Key departments in Federal and State government
- Top Universities, Telecom & Utilities companies
- Top banks & insurance firms
At Wipro, we respect and value differences. We believe in cultivating a company culture that reflects the diversity of our clients and the wider Australian community, which is why we are committed to working beyond the boundaries of region, race, sexual orientation, and gender diversity. For more information about us visit https://www.wipro.com/en-ANZ/
About the Role:
An Ideal candidate should have 8-10 years of IT experience along with 3 years of ServiceNow experience.
Scope of Work:
- Collaborate with stakeholders to gather and analyze business requirements, translating them into functional specifications for ServiceNow solutions.
- Design, configure, and implement ServiceNow modules such as Incident Management, Change Management, Problem Management, and Asset Management.
- Customize ServiceNow applications and facilitate the rollout of new applications and modules, ensuring seamless integration with existing systems.
- Manage survey processes, validate and resolve complaints, and create dynamic templates. Knowledge of AI solutions and procurement processes is essential.
- Integrate ServiceNow with third-party systems like Hydra, SAP CRM, Maximo, and others, with integration experience being an added advantage.
- Create and maintain comprehensive technical documentation, provide user support and training, and ensure effective utilization of ServiceNow.
- Stay updated with ServiceNow advancements, recommend system improvements, lead customer engagements, and conduct risk assessments.
- Bachelor's degree in CS, IT, or related field, with 8-10 years of ServiceNow experience. ITIL certification and experience with cloud-based deployments and Agile methodologies are preferred.
What can we offer you?
Enjoy a flexible working culture, half yearly progression reviews and FREE ongoing training to help you reach your full potential and more…
HOW TO APPLY?
Apply now if you fit the profile. Salary is open for discussion. Submit your interest by applying now.
With Regards
Sushant
Please note Visa cannot be sponsored for this position. All applicants must have valid work permit to be considered for this position.
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
