About us:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting, and business process services company. Wipro started its journey in Australia over 15 years ago and with over 2,000 employees, we are committed to increase localization. We serve over 55 customers in Australia across diverse industry segments, with at least a third listed in the top 100 ASX. These include:
- Top Australian retailers, Major Key departments in Federal and State government
- Top Universities, Telecom & Utilities companies
- Top banks & insurance firms
At Wipro, we respect and value differences. We believe in cultivating a company culture that reflects the diversity of our clients and the wider Australian community, which is why we are committed to working beyond the boundaries of region, race, sexual orientation, and gender diversity. For more information about us visit https://www.wipro.com/en-ANZ/
The role:
Looking for an experienced Program Manager with 10-15 years of experience in leading and managing large-scale ServiceNow implementations across CSM, DevX, ITSM, HRSD, and non-ITSM modules. The ideal candidate should have a strong background in Agile, Waterfall and Hybrid methodologies, with hands-on experience in PPM tools, Agile 2.0, Jira, Scrum Board or Kanban Board for managing user stories and project workflows.
The candidate should have exceptional interpersonal and leadership skills, capable of managing cross-functional teams across India and on-site client locations. The role requires strong stakeholder management, governance, and delivery ownership to ensure successful project execution.
The general scope of the work for this position is as follows:
- Lead and manage ServiceNow project, ensuring on-time and high-quality delivery.
- Drive execution across different methodologies (Agile, Waterfall, Hybrid).
- Oversee backlog management, sprint planning, and milestone tracking using tools like PPM, Agile Board 2.0, or Jira or scrum or Kanban Board.
- Ensure compliance with project governance, risk management, and financial controls.
- Manage end-to-end project financials, resourcing, and budgeting.
- Oversee ServiceNow implementations for CSM, ITSM, HRSD, DevX, and non-ITSM modules.
- Work closely with solution architects and developers to ensure proper configurations and customizations.
- Ensure best practices for ServiceNow integrations with enterprise applications.
- Manage the impact of ServiceNow upgrades on customized functionalities.
- Manage teams across multiple locations, including India and client-site teams.
- Work with cross-functional teams involving business analysts, developers, testers, architects, and support teams.
- Act as a bridge between technical teams and business stakeholders, ensuring clear communication and alignment.
- Lead customer engagements, conduct status update meetings, risk assessments, and executive presentations.
- Implement and oversee Agile (Scrum, SAFe, Kanban) and Waterfall project execution.
- Ensure teams follow Agile 2.0, Backlog Refinement, Sprint Review and Sprint Retrospective best practices.
- Optimize workflows using Jira, Scrum and Kanban board toos.
- Drive continuous improvement through retrospectives and stakeholder feedback loops.
Required Skills & Qualifications:
- Bachelor’s degree in computer science, Information Technology, or equivalent.
- 15-20 years of experience in IT program and project management.
- Extensive experience in ServiceNow (CSM, ITSM, HRSD, DevX, non-ITSM).
- Strong expertise in Agile and Waterfall methodologies.
- Hands-on experience with PPM tools, Agile 2.0, Jira, Scrum and Kanban board.
- Proven experience in managing large teams (20+ members) across multiple locations.
- Excellent stakeholder management, governance, and cross-functional team leadership.
- Strong interpersonal and communication skills, with the ability to engage with C-level executives, business teams, and technical teams.
- Ability to drive global ServiceNow projects, ensuring smooth coordination between India and on-site client teams.
- PMP, SAFe Agile, ITIL, or ServiceNow certifications (preferred).
Preferred Certifications:
- PMP or PRINCE2
- Certified Scrum Master (CSM) or SAFe Agile
- ITIL or ServiceNow Certified System Administrator (CSA) will be an add on
What can we offer you?
Enjoy a flexible working culture, half yearly progression reviews and FREE ongoing training to help you reach your full potential and more…
HOW TO APPLY?
Apply now if you fit the profile. Salary is open for discussion. Submit your interest by applying now.
With Regards
Sushant
Please note Visa cannot be sponsored for this position. All applicants must have valid work permit to be considered for this position.
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
