The Talent & Community Specialist is part of the Global Talent Community team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects as needed by their team. They are also responsible for timely responses to internal and external queries, making each contact clear, concise, and helpful. All work must be based on upholding the Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
Responsibilities
- Uphold the brand and Four Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
- Assist functional team in managing central talent database, updating trackers, and uploading data according to account-specific guidelines.
- Support the Talent Community and the Quality teams with specific guidelines.
- Process, organize and maintain all paperwork.
- Master all documented processes and requirements, so that they can support and educate the community.
- Help file tickets to the appropriate group in Zendesk and ensure tickets are picked up by the correct team member in a timely manner.
Community Experience
- Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
- Own employer-level branding, with a focus on Social Media and other online messaging platforms.
- Host great in-person events to engage our supply base face-to-face.
Talent Acquisition
- Recruit new talent into Welocalize’s Talent Community.
- Offer an engaging prehire experience.
- Constantly research and improve our recruitment channels.
Partner Success
- Offer premium customer service to our VIP suppliers.
- Ensure there is a consistent loop-back cycle that enables Welocalize and our suppliers to have full transparency into results and sentiment.
- Build regional supply strategies.
Talent Transformation
- Understand what talent levels are available on the market.
- Build modules to address gaps between market available talent and current customer needs.
- Measure the success of modules and constantly improve processes.
Requisitos
Requirements
- At least one year of relevant experience in recruitment.
- Experience in a fast-paced, client-centric environment with ability to adapt to business needs.
- Ability to stay organized and informed in a fast-paced environment.
- Good communication skills, attention to detail, and a self-driven attitude to meet tight deadlines are essential.
- An objective, problem-solving mindset, mental flexibility, and a “can-do” attitude, having a solution-oriented approach to every challenge.
- Initiative to proactively assess and mitigate risks.
- Enjoys working in a team and derives energy from contributing to the team's success.
- Team player with problem-solving skills and initiative.
- Fluency in written and verbal English.
- Strong computer literacy, MS Office, e-mail, and internet applications.
- Proven ability to learn new processes and tools.
- Positive and energetic. Thrives in all kinds of social situations regardless of culture.
- Knowledge of the localization industry is a plus.
Key Competencies
- Excellent customer service skills.
- Naturally inclined towards quality in all areas of responsibility.
- Persuasive communicator with a focus on transparency and building relationships.
- Problem solver with a drive for Continuous Process Improvement.
- Bachelor's degree (BA) from a college or university in the related field, or an equivalent combination of education and experience.
Beneficios
Benefits
- National public holidays.
- Vacations 3 weeks per year.
- Work laptop provided.
- Payment in USD.
Founded in 2005,
tbo. is a global organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.
tbo. aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.
tbo. fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high-touch human service.
tbo. It is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a “follow the sun” format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima.
Certified under five separate international quality norms.
Join our growing staff and boost your career in a global organization!
At tbo., we believe that fostering an inclusive culture and a diverse environment makes us stronger. We are an equal opportunity employer, dedicated to creating a space where everyone can thrive and grow. We are committed to ensuring our hiring processes are fair, transparent, and in compliance with all legal and policy requirements, promoting a workplace free from discrimination.
