We are seeking a skilled Software Support Specialist to manage and maintain the technology solutions for our IP Maintenance business function within the IP Solutions group. The role would suit someone with experience as an IT Service Desk Engineer who is looking to get into Software Support.
This role involves data transformation, cleaning and validation during customer onboarding and throughout customer engagement. Additionally, the position includes developing and managing file based interfaces with customer IP Management Systems (IPMS) and integrating these with our internal solutions
About Group Technology
Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.
With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.
Key Responsibilities
- Provide support to the Senior Software Support Specialist as needed.
- Manage, support, and maintain the IP Solutions internal renewal management system.
- Document all technical developments, configurations, bug fixes, and maintain up-to-date procedures.
- Collaborate with teams across Group Technology and IP Solutions to ensure seamless service provision.
- Adhere to departmental standards by following Group and IP Solutions policies and processes.
- Participate in and support User Acceptance Testing (UAT) of in-house applications.
- Ensure and manage data quality standards.
- Develop and manage file based interfaces and integrations with customer IP management systems.
Skills & Experience
- Basic IT skills that cover RDP, software installation etc
- Basic database querying or knowledge of SQL
- Basic skills with Powershell, VBA, Power Automate, or similar technologies.
- Excellent computer skills including Microsoft Office Suite
- Methodical and numerate
- Excellent oral and written communication skills and fluent in English.
- Familiarity with navigating public databases and/or other IP data search tools desired
