The Elevator Pitch
The Training and Documentation team empowers Evolv's customers, partners, and internal teams with world-class technical training and clear, compliant documentation—while pioneering in-the-flow learning delivered right where operators work: embedded on the Evolv Tablet, available in the Mobile App, and accessible through the MyEvolv portal—so knowledge is on-site, on demand, and always up to date. As an intern on Evolv's Training and Documentation team, you will gain hands-on experience in Content Development, Instructional Design, and Learning & Development, actively contributing to the delivery of training and content across these user interfaces to support customer enablement.
Success in the Role: What will you accomplish throughout this internship?
Week 1-2: Onboarding & Foundations
- Complete LMS onboarding modules (compliance, product certifications for installers, service, and operator/admin roles).
- Explore Evolv's learning ecosystem: MyEvolv portal, Mobile app, and Evolv Tablet.
- Attend scheduled training sessions (internal and partner-focused).
- Begin shadowing team members and meet with Product team to understand current training delivery methods.
Week 3: Immersive Technical Training
- Participate in in-person technical training in Waltham.
- Continue attending additional training sessions offered during this period.
- Document observations on training delivery and identify opportunities for embedded training content (e.g., videos during tablet startup, idle-time instructions).
Week 4: Project Planning
- Create a project plan focused on:
- Enhancing customer training materials (videos, "Here's how" guides).
- Integrating these materials into MyEvolv portal, Mobile app, and Evolv Tablet.
- Outline collaboration points with Product, Software, and Cloud Engineering teams.
- Define success metrics (e.g., usability, accessibility, engagement).
Week 5-8: Execution & Collaboration
- Work on:
- Drafting scripts and storyboards for instructional videos.
- Designing "Here's how" links and quick-access guides for the portal.
- Exploring technical feasibility for tablet-based video display during startup and idle-time operator instructions.
- Collaborate with Product and Engineering teams to validate integration options.
- Attend multiple training sessions to gather real-world feedback.
- Provide weekly status updates during team meetings.
Week 9-10: Wrap-Up & Presentation
- Finalize deliverables:
- Prototype or mock-up of embedded training features (tablet, portal, app).
- Completed video content or interactive guides.
- Prepare and deliver a presentation summarizing contributions, learnings, and recommendations for future enhancements.
- Highlight collaboration outcomes and propose next steps for scaling these innovations.
The Work: What type of work will you work with a team to accomplish?
Instructional Design
- Assist in creating course content, presentations, and interactive e-learning modules.
- Use authoring tools (e.g., Synthesia) to help build video-based training.
- Work with Instructional Design Leads to structure content for clarity and learner engagement.
- Ensure alignment with LMS standards and accessibility best practices.
Content Development
- Research, write, and edit user manuals, installation guides, and service procedures.
- Collaborate with engineers and product managers to verify technical accuracy.
- Update existing documentation to reflect new product features or workflows.
- Support localization efforts for global audiences.
Enablement
- Participate in technical training sessions to understand product functionality.
- Assist in creating quick-reference guides and embedded training content for Evolv Tablet, Mobile app, and MyEvolv portal.
- Work with enablement managers to integrate training into customer-facing platforms.
- Gather feedback from training sessions to improve content and delivery methods.
Special Projects:
Use materials created with instructional design and content development to enhance customer training material (videos / instructions) through the MyEvolv Portal, mobile app and Evolv Tablet.
Align training enhancements with product functionality and roadmap.
- Work with product managers to identify key workflows where embedded training adds value (e.g., startup videos on Evolv Tablet, idle-time operator instructions).
- Validate accuracy of "Here's how" guides and quick-access links for the MyEvolv portal.
- Incorporate feedback from product demos and customer use cases into training content.
Enable technical integration of training content into Evolv devices and apps.
- Collaborate on feasibility for displaying instructional videos during tablet startup or idle states.
- Coordinate on UI/UX adjustments for embedding training prompts in the Mobile app and tablet interface.
- Ensure solutions meet performance, security, and usability standards.
Support backend delivery and scalability of training content.
- Work on hosting and streaming video content through the MyEvolv portal.
- Ensure secure and reliable access for customers and partners.
- Assist in linking to course videos with portal features for personalized learning paths.
Meeting Coordination:
- Participate and engage with Training and Documentation Team Meetings. Provide status updates on assigned projects.
- Engage with Product, Engineering and Cloud Software as needed to maintain continuous development of special projects.
Where is the role located?
The location of this role is based in Waltham, MA with some flexibility in working remotely from time to time with your manager's approval. We do not provide relocation assistance.
Compensation and Transparency Statement
The base salary range for this full-time position is $20- $27/hr. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges are determined based on factors such as role, level, location, market benchmarks, and internal equity. The posted range represents the good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate's skills, experience, education, and geographic location.
In accordance with state and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—we disclose salary ranges in all job postings and provide additional information upon request.
During the hiring process, your recruiter will share:
· The specific hourly rate range
· Insights into how compensation decisions are made, including factors that influence starting pay
We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive, equitable, and aligned with our values.
Values:
At Evolv, we're on a mission to help make public spaces safer through innovative security technology. So, we're looking for future teammates who embody our values, people who:
· Do the right thing, always;
· Put people first;
· Own it;
· Win together; and continue to
· Be bold, stay curious.
Evolv Technology ("Evolv") is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.
Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com.
Evolv participates in E-verify for all employees after the completion of Form I-9.
